Contact Us

We’re here to help — whether you have a question about your order, need help with a product, or just want to say hello.

At Pure Drop, we believe in clean design and clear communication. That’s why our team is committed to responding quickly, respectfully, and reliably.

📧 Email Support

The fastest way to reach us is via email.

Customer Service Email:
[email protected]

We aim to respond to all inquiries within 24 hours, Monday through Friday.

For faster service, please include:

  • Your full name

  • Your order number (if applicable)

  • A clear description of your question or concern

🕒 Business Hours

We are available during the following business hours:

Monday – Friday
8:00 AM – 6:00 PM (Eastern Standard Time)

Inquiries submitted on weekends or U.S. public holidays will be answered on the next business day.

🧼 What We Can Help With

Our customer support team is happy to assist you with:

  • Order tracking & delivery updates

  • Refunds & return instructions

  • Product questions (sizes, care, availability)

  • Payment or shipping issues

  • Website assistance or general feedback

Thank you for choosing Pure Drop.
Your satisfaction is our priority, and we look forward to assisting you.