At Pure Drop, we understand that plans change. If you need to cancel your order, we’re here to help — as long as your request is made within the allowed timeframe.

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🕒 1. Cancellation Window

You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.

To cancel, please contact us as soon as possible via:
📧 Email: [email protected]

Please include:

• Your full name

• Order number

• Reason for cancellation (optional)

We respond to all cancellation requests within 24 hours during business hours (Monday to Friday, 8:00 AM – 6:00 PM EST).

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🚚 2. Orders Already Processed or Shipped

Once an order has been processed and shipped, it cannot be canceled.

In such cases, you may still return the item after delivery by following our [Refund Policy]. You’ll be responsible for return shipping costs unless the product arrived damaged or incorrect.

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💰 3. Refund for Canceled Orders

If your order is successfully canceled within the allowed timeframe:

• A full refund will be issued to your original PayPal payment method

• Refunds are processed within 2 business days of approval

Please note: it may take additional time for the refund to appear in your PayPal or bank account, depending on your provider.

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❗ 4. Unauthorized or Fraudulent Orders

If you believe your order was placed in error or without your authorization, please contact us immediately at [email protected] for prompt assistance.

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📩 Need Help?

Our support team is happy to assist with any cancellation or order-related concerns.

📧 Email: [email protected]
🕒 Monday – Friday, 8:00 AM – 6:00 PM EST

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Thank you for shopping with Pure Drop.
We value your time and strive to provide flexible, reliable service.